RETURNS

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All eligible purchases can be sent back for any reason for an exchange, store credit or a refund within 30 days of receiving your parcel. After this time, all sales are final. Where stock is not available for an exchange, a store credit will be automatically issued.

If the return is received in poor condition (not resalable), your return will be sent back to you after an invoice has been paid for the cost of your return shipping.

While we always ensure all gems are assessed before being sent out, it is the customer's responsibility to check their order upon delivery. Any orders with damages or faults that have not been brought to our attention within 30 days of being received will not be replaced or refunded as we cannot confirm the damage was caused in transit.

If returned items arrive damaged due to lack of protection (i.e. not in a padded envelope), the return will not be processed, and the items will be sent back to the address provided.

*Exclusions:
- For hygiene reasons, we do not accept earrings for returns unless there is a genuine manufacturing fault. All earrings are Final Sale.
- All custom made items are Final Sale unless there is a genuine manufacturing fault.

Warranty:
- We offer a 90 day warranty on all of our gems for any manufacturing faults. Please contact us within 90 days of receiving your order if you feel your product is faulty.
- If your ring has been taken to a jeweller to be altered in any way, your warranty will become void.
- We observe the right to deny refunds if the merchandise returned fails to meet our return policy requirements which is in keeping with Fair Trading laws.

*** Jodie Lee Jewellery is not liable for the loss of item(s) being returned to us. We recommend retaining your shipping receipt as proof of shipment and tracking.


PLEASE NOTE: All Returns enquiries will be responded to within 1-3 business days (excluding weekends and public holidays). We appreciate your patience in waiting for a response.

TO BEGIN THE RETURN PROCESS CLICK HERE

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